FAQs

What kind of shipping do you provide?

We partner with the following logistic companies for shipping.

USPS First-Class: 3-5 business days

USPS Priority: 2 business days

UPS Next Day Air: 1 business day

 

What is your processing time?

The processing time is two business days. This is on top of the shipping time.

 

Do you ship internationally?

Yes! We do. The shipping time varies from 5-25 days depending on the country.

 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on www.rosa-vila.com, login, and refer to your recent orders.

 

What is your return policy?

We have a 60 Days No Question Asked Return Policy.

When you are ready to return, please contact us at contact@rosa-vila.com

 

Promotion Information

Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

 

Orders And Cancellations

An agreement for Rosa Vila, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.